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Our Guarantees

100% Satisfaction Guarantee

Because of our commitment to excellence, Hendrix Heating & Air Conditioning maintains a 100% Customer Satisfaction Guarantee - If for some reason our work or our equipment is not 100% satisfactory, and we are unable to resolve the situation to your satisfaction, we will remove the equipment and fully refund your money. But, we're confident that you'll be more than satisfied with our team and their workmanship along with their customer service.

Hendrix Heating’s - Comfort for Life Plan

Hendrix Heating will provide 100% LIFETIME* coverage for all maintenance and repair on qualifying heating and cooling equipment purchased from Hendrix Heating as long as CFL contract is kept current.**

Coverage Includes:
  • Supply and installation of four 1” pleated air filters per year or washing of electronic air cleaner four times per year for the life of the system as defined by ASHRAE.
  • Performance of a yearly 21 point system tune up for the life of the system as defined by ASHRAE.
  • A 100% parts, materials, shipping and labor warranty for emergency repair due to mechanical defects for the life of the system as defined by ASHRAE.
  • A 100% parts, material, shipping and labor warranty for compressor related repairs for up to 10 years.
Coverage Excludes:
  • Media air cleaner filters (Can be purchased separately).
  • Any product supplied and installed on a HVAC duct system with total system static in excess of .75” wc.
  • Ductless heat pumps, tankless water heaters, Hearth products, system accessories, system compressor replacement after year 10yrs.
  • Failure due to existing gas, electrical service, misuse or abuse. Failure due to acts of nature, pets or animals.
  • Nuisance calls, non-functional components, system air balance, control adjustment, duct system testing and repair.

*Lifetime of equipment: Gas Furnace (18 years), Air Conditioner (15 years), Heat Pump (12 years).

**CFL must be renewed yearly. Failure to renew will defer the equipment to a parts only warranty (typically 10 years).

Our Personal Guarantees

Hendrix Heating promises a continuing commitment to provide our customers the best value available in the products and services we provide.

Proof of Our Commitment to You:
  • We have been taking care of our customers since 1952.
  • We provide a 100% customer satisfaction guarantee.
  • Customers that purchase equipment from us get free air filters for LIFE.
  • We offer our customers an exclusive "Comfort for Life" service plan on select heating and cooling products...We'll provide 100% LIFETIME* coverage for all maintenance and repair for the life of the product AND it will be covered under our Lifetime Installation Warranty! (See plan for details)
  • We provide 24-7/365 customer support.
  • Our office staff & technicians are drug free, professional, honest and highly trained.

Exclusive Limited Lifetime Installation Warranty

Hendrix Heating & Air Conditioning will warranty for life the following items against defects in materials or workmanship…

1) All duct work installed

2) All duct work insulation

3) All sheet metal straps, clamps, fasteners, and hangers

4) All condensate drain piping, hangers, and fittings

5) All low voltage electrical wiring, wire nuts, straps, ties, and connectors

6) All refrigerant piping is guaranteed to be refrigerant leak free

7) All equipment pads, stands, jacks, and vibration elimination devices

… provided the servicing was performed by Hendrix Heating & Air Conditioning

OUR CUSTOMERS ARE OUR BUSINESS

TRANE Comfort Specialist - 100% Performance Guarantee

As you consider the right heating and air conditioning system for your home and the best dealer to install and maintain it, remember Trane’s 100% Performance Guarantee, available only through our Trane Comfort Specialist™ dealers.

Trane products are designed, tested and built to last.

Independent Trane Comfort Specialist dealers have demonstrated a proven record of customer satisfaction, have the knowledge to recommend the right system for your home and the experience and factory training to install and maintain your system for the life of the product.

In appreciation of your trust in Trane and our independent Trane Comfort Specialist dealer, we can offer you a guarantee on the performance of your new Trane system. If, in the first year of use, it does not deliver the specified heating or cooling capacity, taking into consideration your application and ambient conditions which will be documented at the time of the installation, and we are not able to correct the problem, the installing Trane Comfort Specialist dealer will remove the Trane equipment and refund your entire purchase price for the removed equipment.

One more reason to choose Trane.

Trane already offers you the best in home comfort with high quality systems and support from highly trained Comfort Specialist dealers. The Trane 100% Money Back Guarantee gives you extra purchase protection and provides one more reason to choose Trane.

Serving Oregon for Over 50 Years!